Refund Policy

Refunds and Returns Policy for ClickSmile

Effective Date: January 1, 2024

Thank you for shopping at ClickSmile! We want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refunds and returns policy to make the process easy for you.

1. Eligibility:

a. Products Eligible for Return: Most products purchased from ClickSmile are eligible for return within 25 days of delivery, unless otherwise stated.

b. Condition of Products: Returned products must be in their original condition, unused, and with all original packaging and tags intact.

2. Initiating a Return:

To initiate a return, please follow these steps:

a. Contact Us: Send an email to clicksmile445@gmail.com within the specified return period, indicating your order number, the product(s) you wish to return, and the reason for the return.

b. Approval: Once your return request is received, we will review it and notify you of the approval or rejection of your return.

c. Return Instructions: If your return is approved, we will provide you with instructions on how to return the product(s) to us.

3. Return Shipping:

a. Cost: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.

b. Shipping Method: We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the returned product(s) are received by us.

4. Refunds:

a. Processing Time: Refunds will be processed within [number] days of receiving the returned product(s). The refund will be issued to the original payment method used for the purchase.

b. Partial Refunds: In some cases, partial refunds may be granted for products that are not in their original condition, damaged, or missing parts.

5. Exclusions:

a. Non-Returnable Items: Certain products are not eligible for return, including but not limited to perishable goods, personalized items, and items marked as final sale.

b. Health and Safety: For health and safety reasons, certain products such as skincare and cosmetics cannot be returned if they have been opened or used.

6. Contact Us:

If you have any questions about our refunds and returns policy or need assistance with your return, please contact us at clicksmile445@gmail.com. Our customer support team is here to help you!